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FAQ

PAYMENT OPTIONS back to top

What payment options does Wellness Pharmacy accept?

Wellness Pharmacy® accepts American Express, Discover, Visa and MasterCard on our website. Please note that items marked SPECIAL ORDER are cannot be returned/cancelled once your order has been placed.

Wellness Pharmacy® accepts the following over the phone:

  • American Express, Discover, Visa and MasterCard
  • Bank check can be mailed to our pharmacy and your order will be processed upon receipt.
  • C.O.D. using check or money order only – NO CASH. Please be aware that FedEx will add an $10.00 handling fee to your charges.
  • International wire transfer is available for an additional $25 bank processing fee.

SHIPPING OPTIONS back to top

What shipping charges will be applied?

USPS (Alabama Customers Only): $5.00 (Standard US Mail)

FedEx Express Saver: $9.00 (Allow up to 3 business days* for delivery)

FedEx 2nd Day Air: $17.00 (Guaranteed 2 business days* for delivery)

Fed Ex Standard Overnight with Ice: $20.00 (Guaranteed delivery the following business day* in most areas. Required for all heat-sensitive orders.)

FedEx Priority Overnight: $27.00 (Guaranteed delivery the following business day* in most areas)

*business day = Monday through Friday (does not include Saturday, Sunday or holidays)

Large orders are subject to actual shipping costs, which are determined by size and weight.

Shipping to Hawaii and Alaska may require additional shipping charges.

Saturday Delivery is available for an additional $20 for Priority Overnight orders, subject to availability.

Orders shipped to Alabama customers with a value of $100 or more are shipped using FedEx for $9 for tracking information and insurance reasons.

International Shipping is available depending on location: email us at info@wellnesspharmacy.com for pricing and service availability. If an international order is placed on our website you will pay an initial $40 international shipping deposit. The balance of shipping costs is due before your order is shipped. You will be sent an email with shipping options which can be paid by an online invoice which can be paid with a credit card. If your shipping cost is less than $40 a credit will be issued to you.

What if my prescriptions needs to be refrigerated?

Refrigerated and/or heat sensitive products (i.e. Wellness Probiotics, Nystatin, Methyl B12, etc…) must be shipped via Federal Express Overnight—with a frozen ice brick and possibly in a cooler to ensure stability.

What service are packages shipped through?

We ship most of our packages using FedEx allowing us access to track a package’s route to delivery and ensuring prompt delivery. USPS is offered for orders shipped in Alabama, Alaska and Hawaii.


DOCTOR PATIENT INFORMATION back to top

Does Wellness Pharmacy accept prescription insurance?

Wellness Pharmacy® is unable to transmit insurance claims online directly to an insurance company since we are not contracted with any insurance companies. Our customers should be able to file a claim with their insurance company for a compounded prescription they have filled with Wellness. We would recommend that a customer check with their insurance company to find out what their insurance contract allows/requires for submitting a claim for a compounded medication. If requested we will supply a Universal Claim Form for a Compounded Medication with an order for use in applying for reimbursement.

Can you talk to my doctor and assist in formulating my dosage?

Any of our Registered Pharmacists will be more than happy to talk with your doctor if he/she would like. Hormone consults can also be set up with a Wellness Pharmacist to discuss your history in depth. The cost of this in-depth consult is $50. This includes an initial consult as well as follow-up consults to monitor symptoms and progress.

How do I find a doctor in my area that will write a prescription and administer it?

We have a list of doctors all over the country who have allowed us to refer them patients. If we do not have a doctor on the list in your area we will be glad to try to find one in your area. If doctors want to be on our list please have them call and we will be happy to add them.

Will my insurance cover it?

It depends on the insurance company. Wellness will send insurance information with your order, if requested, so you can file and get reimbursed. We will also be glad to assist you in filling out your insurance forms if you forward them to us. We value your business and will help you in any way we can.

Who can prescribe compounded medications?

Medical doctors, doctors of osteopathy, and naturopathic doctors can prescribe compounded medications.

Can patients request information on compounded medications/products for their doctors?

Patients are welcome to request information on compounding and various compounds from their physician, however some doctors may not have information readily available to put in the hands of the patient.In this case, we encourage patients to contact us to receive the information that they or their doctors need.

How can I receive information on natural hormone replacement or glutathione?

Wellness has an extensive research collection right here on our website.In our Resource Library you will find articles discussing all types of compounding and medical health issues.You can also Contact Us to request specific information.

How can I find out if the supplements I am taking interact with my prescription medications?

Wellness has the most up-to-date data available, which we use to research contradictions between medications.If you are unsure of taking a supplement from Wellness Pharmacy® because of the different interactions that may occur between that supplement and your current medications, call one of our pharmacists.

Does Wellness accept medical insurance?

Wellness accepts Blue Cross Blue Shield of Alabama only.We can provide patients with Universal Compounding claim forms to submit to their insurance companies in order for them to find out if they are eligible for reimbursement. Note: Certain prescription coverage plans provide different coverage stipulations for compounded medications.

What is the procedure for applying for reimbursement from my medical insurance company?

Every insurance company is different and requires various types of information for reimbursement claims.We advise patients to contact their insurance company, and inquire about their specific reimbursement process(es). We can also provide patients with Universal Compounding claim forms to submit to their insurance companies in order for them to find out if they are eligible for reimbursement.

Note: Certain prescription coverage plans provide different stipulations for compounded medications.


GLUTATHIONE back to top

How is it shipped and stored?

Glutathione is shipped by FedEx Overnight service with an Ice brick in a cooler. The order, once shipped, is usually delivered by 12 noon the following day (Mon-Thurs). Please allow up to 48 hours for your order to be processed. The glutathione should be kept in the refrigerator and protected from light after received and until given to the patient.

*Glutathione supplements do NOT require refrigeration or Overnight shipping.

Is it FDA approved?

No compounded product is FDA approved in the narrow sense of the definition, but Glutathione is in the GRAS (generally regarded as safe) category.

What is glutathione?

Reduced L-glutathione, most commonly called glutathione or GSH, is often referred to as the body’s “master antioxidant”. Composed of glutamic acid, cysteine and glycine, this tripeptide helps to detoxify the body and neutralize free radicals while supporting the immune system. It is known for its role in providing antioxidant protection for the body’s tissues, including the arteries, brain, heart, liver, lungs, and skin. Glutathione levels decrease as the body ages.

All cells in the human body are capable of synthesizing glutathione. But the highest concentration of glutathione is found in the liver, making it critically important in the detoxification and elimination of free radicals. Free radicals are highly reactive compounds created in the body during normal metabolic functions; they can also enter the body through the environment. Accumulation of these compounds can result in oxidative stress, which occurs when the generation of free radicals in the body exceeds the body’s ability to neutralize and eliminate them.

How is glutathione given?

Glutathione is given intravenously in the arm by IV push over 10 to 15 minutes in a physician’s office.

How does a doctor or patient find out more information about Glutathione and how to administer it?

If a doctor or patient has questions about administering Glutathione, please contact Wellness Pharmacy.

How can I get glutathione?

You must have a prescription from a licensed doctor. The prescription can be called or faxed in to Wellness. The glutathione is then shipped directly to you – the patient, or to your physicians office.
Fax: 1-800-369-0302 Phone: 1-800-227-2627

Is Wellness Pharmacy’s glutathione patented?

Not All Glutathione Is Created Equally. Wellness Pharmacy® is the only compounding pharmacy to successfully patent (#6,835,811, #7,449,546 ) the method of preparation and storage of injectable Reduced L-Glutathione. The first of its kind, Wellness Pharmacy’s patented method ensures and enhances glutathione stability allowing physicians to administer the product in near 100% reduced form.

Be sure to visit www.uspto.gov for information on our newest patent (#7,449,546) :
“METHOD FOR EXTENDING STORAGE OF GLUTATHIONE SOLUTIONS AND METHODS FOR TREATING PARKINSON’S DISEASE WITH SAID STORED GLUTATHIONE SOLUTIONS”

What about side effects of the drug and interactions with other drugs?

There are no significant side effects with glutathione. It is not recommend to be given at the same time as any other IV products. For example, vitamin C can oxidize it and render it ineffective if given along with it. It is contraindicated to give glutathione while a person is taking cancer chemotherapy drugs since glutathione increases the ability of the liver to process chemicals. This may cause the chemotherapy to be less effective.

What is glutathione’s role in the body?

Reduced L-glutathione, most commonly called glutathione or GSH, is often referred to as the body’s “master antioxidant”. Composed of glutamic acid, cysteine and glycine, this tripeptide helps to detoxify the body and neutralize free radicals while supporting the immune system. It is known for its role in providing antioxidant protection for the body’s tissues, including the arteries, brain, heart, liver, lungs, and skin. Glutathione levels decrease as the body ages.

All cells in the human body are capable of synthesizing glutathione. But the highest concentration of glutathione is found in the liver, making it critically important in the detoxification and elimination of free radicals. Free radicals are highly reactive compounds created in the body during normal metabolic functions; they can also enter the body through the environment. Accumulation of these compounds can result in oxidative stress, which occurs when the generation of free radicals in the body exceeds the body’s ability to neutralize and eliminate them.

Metabolically, glutathione has many functions. As previously mentioned, glutathione plays a substantial role in the functioning of the body’s immune system. Its antioxidant property makes it vital to white blood cells (lymphocytes)-as it allows them to reach their full potential during the oxygen-requiring activity of the body’s immune response.

White blood cells in their immune response aid in detoxification of the body-and as glutathione levels decrease, so does the body’s ability to eliminate toxins. This leads to the death of white blood cells-thereby weakening the body’s immune system. Other antioxidants in the body depend on glutathione as well. Glutathione recycles vitamins C and E after they have been oxidized-therefore playing a decisive role in their normal function.


HORMONE REPLACEMENT THERAPY back to top

What kind of side effects can I expect while taking NHRT?

Side effects after proper dosing are unusual. However, fluid retention, headaches and irritability are sometimes reported. An adjustment in dosage typically takes care of these symptoms.

Why do I need Progesterone if I have had a Hysterectomy?

Progesterone is a precursor hormone, and produces many necessary effects other than effects on the uterus.

In his article “Natural Progesterone” by John R. Lee, MD points out the following benefits for progesterone: It can help use fat for energy, it’s a natural diuretic and it’s a natural anti-depressant. It also facilitates thyroid hormone action, normalizes blood clotting, restores libido, normalizes blood sugar levels, prevents endometrial cancer, stimulates osteoblast bone building, maintains secretory endometrium and protects against breast fibrocysts.

Does NHRT require a prescription?

Yes, by law, all compounded medication requires a prescription.

What kind of doctor can prescribe this? Does it have to come from my gynecologist?

Any Medical Doctor (MD) or Doctor of Osteopathy (DO) can prescribe NHRT; it does not necessarily have to come from your gynecologist. A Naturopathic Physician (ND) can also prescribe bio-identical hormones as long as they are licensed in a state that recognizes prescribing rights.

How do I know if I need to be on NHRT?

Only your doctor can help you make that decision. In general, anyone who needs HRT (particularly someone who can’t tolerate, or doesn’t want to take, the animal derived or synthetic products) would be a candidate for NHRT.

Is NHRT usage common?

Yes. As awareness of NHRT grows, the number of women on NHRT and the number of doctors recommending it as an alternative is growing.

What is the difference between Biestrogen and Triestrogen?

There are three types of estrogens: Estrone (E1), Estradiol (E2) and Estriol (E3). Biestrogen consists of 20% Estradiol and 80% Estriol. Triestrogen consists of 10% Estrone, 10% Estradiol, and 80% Estriol.

Why do females need testosterone?

Testosterone secretion is a normal part of a woman’s cycle. It helps improve libido, strengthen bone, and provide symptom relief in difficult menopause cases.

What is the difference between the OTC DHEA and your compounded DHEA?

OTC DHEA comes in set doses. Compounding allows for different strengths of DHEA. In addition, our compounded version is the bioidentical hormone, and some OTC versions may not be.

How do I know what dosage I should be taking?

Saliva and blood tests are accurate ways of measuring current hormone levels in your body. From those tests-and from your current symptoms-your doctor should be able to pinpoint a specific dosage for you.

Are blood/saliva tests required to determine what dosage strength I need to take?

Some doctors do not utilize testing, but it’s a good idea to ascertain your levels at least once yearly.

I’m experiencing some side effects. How can I get my dosage changed?

If you are experiencing any side effects, it may be that your levels need to be checked. Your doctor can assist you in determining whether your dosage needs to be changed or not.

Why has my testosterone prescription expired?

Testosterone is a controlled substance, and by law, prescriptions of controlled substances are only valid for 6 months. Your doctor may have put 8 refills on your prescription, but we are only allowed to honor 5 refills within 6 months-possibly even less, depending on how the prescription was written. We will be more than happy to call your doctor for refills.

What are the hormones derived from?

The “natural” hormone powders can either be derived from soy or yam. A molecule is extracted from either soy or yam and, through a series of chemical processes, is then converted to look identical to the molecular structure of the hormone produced in the human body. Patients who are chemically sensitive to one can choose the other option.


INFORMATION ABOUT COMPOUNDING back to top

What dosage forms can Wellness Pharmacy formulate?

Wellness Pharmacy® can prepare different compounds with specialized delivery mechanisms such as topical creams (in an emollient cream base), topical PLO (pluronic base), topical liquid drops, liquid suspensions, oral capsules, vaginal suppositories, vaginal creams, injections, nebulized medications, troches (dissolved under the tongue), and oral powders.

Can patients request information on compounded medications/products for their doctors?

Patients are welcome to request information on compounding and various compounds from their physician, however some doctors may not have information readily available to put in the hands of the patient.In this case, we encourage patients to contact us to receive the information that they or their doctors need.

What is compounding?

Simply stated, Compounding is the customized preparation of pharmaceutical solutions. Compounding involves mixing of specially-formulated chemicals or natural agents, and sometimes creating different medication delivery systems to treat particular patients.

Is a compounding pharmacy different from a major chain pharmacy?

Yes. Many patients require customized medications to meet unique medical needs. Chain pharmacies do not have the equipment necessary to provide these services.

Because many patients are allergic to dyes and/or preservatives, or are sensitive to standard drug therapies, they are unable to be treated with mass manufactured drugs. In these instances, physicians prescribe compounded medications to change the strength, alter the delivery form to make it easier for the patient to ingest, or change the flavor to make it more pleasant.

Who prepares compounded prescriptions?

At Wellness Pharmacy compounded prescriptions are prepared by certified compounding pharmacists as well as certified pharmacy technicians, using formulas provided by the Professional Compounding Centers of America. Once a medication is compounded, the order goes through a series of checkpoints before it reaches our shipping department. These measures are taken to ensure accuracy.

Who can prescribe compounded medications?

Medical doctors, doctors of osteopathy, and naturopathic doctors can prescribe compounded medications.

Are compounded medications FDA approved?

The FDA does not have an approval process for compounded drugs. In recent years most state boards have developed a section of their rules and laws to deal specifically with compounding pharmacies. Each state’s board of pharmacy oversees adherence to, and enforcement of, these rules and laws.

What is the difference between a compounding pharmacy and a pharmaceutical company?

A compounding pharmacy is not a pharmaceutical company. A pharmaceutical company is a drug manufacturer, and falls under the regulation of the FDA. By definition, drug manufacturing is the production, marketing and sale of a product to an entity other than the patient.

When a doctor prescribes a compounded medication, the compounding pharmacy customizes the preparation of the pharmaceutical solutions for that patient. Physicians rely on compounders for pharmaceutical solutions when “patent” prescription medications inadequately address their patients’ needs.


THE STORE AT WELLNESS PHARMACY back to top

Where is Wellness Pharmacy located?

Wellness Pharmacy has been located in Birmingham, Alabama for more than 50 years. Our pharmacy is located in the Wellness Medical Center (previously called the Mayfair Building) at 3401 Independence Drive #231 Birmingham, AL 35209.

Does Wellness Pharmacy have other locations outside of Birmingham, Alabama?

No, our only location is in Birmingham, but Wellness Pharmacy® provides compounded prescriptions to patients across the United States. Prescriptions can be submitted to Wellness via fax, telephone or by filling out the online prescription Refill Form on our website.

Does Wellness Pharmacy have a list of products I can browse?

Our online catalog contains a wide range of professional grade over-the-counter supplements. You can purchase products in our Online Store.

What are Wellness Pharmacy’s hours of operation?

Wellness Pharmacy’s business hours are Monday through Friday 8am – 6pm (Central Time).

Our pharmacists are available 24 hours a day in an Emergency.

How can I find prices for certain prescriptions and/or other Wellness products?

Because all prescriptions vary in dose and strength, you should call Wellness to receive price quotes on your prescription: (205) 879-6551 or toll free at (800) 227-2627.


WELLNESS PHARMACY back to top

How is Wellness Pharmacy connected to Klaire Labs?

Wellness Pharmacy® is the distributor for Klaire Labs’ supplement products such as the TherBiotic line, Serenaid, VitalZymes Complete, and a range of other multi-vitamin and mineral supplements.

Does Wellness Pharmacy perform testing on its products?

Wellness Pharmacy® has a state-of-the art IV laboratory that is USP 797 compliant. The IV Lab includes: class 100 laminar hoods in certified clean rooms and complete end-product testing on all compounded injectables.
Wellness Pharmacy analyzes each compounded medication supplied to a patient or physician to verify the amount of active ingredient, sterility and potency, to assist the doctor’s recommendation. We can provide Certificates of analysis and MSDS sheets to confirm all information.

How can I find prices for certain prescriptions and/or other Wellness products?

Because all prescriptions vary in dose and strength, you should call Wellness to receive price quotes on your prescription: (205) 879-6551 or toll free at (800) 227-2627.