FAQ

We do our best to provide up to date product information and ingredient lists on all products sold on this website. A 20% restocking fee is applied for returned items still in unopened/unused condition within 30-days of receiving an order. Items marked as “Special Order” or purchased from our Clearance section are not eligible for return. If you are unhappy with an item and would like to return it please contact us at 1-800-227-2627 or using the Contact link on this website. Refunds are issued to the original method of payment.

We cannot accept returns of items that have been opened.

We cannot accept returns of any prescription medication.

Wellness Pharmacy® accepts American Express, Discover, Visa and MasterCard for orders placed on our website. Please note that items marked SPECIAL ORDER are cannot be returned/cancelled once your order has been placed.

Wellness Pharmacy® accepts the following over the phone:

• American Express, Discover, Visa and MasterCard
• Bank check can be mailed to our pharmacy and your order will be processed upon receipt.
• C.O.D. using check or money order only – NO CASH. Please be aware that FedEx will add an $16.00 handling fee to your charges (as of 2/20/20).

PLEASE NOTE that if your Shipping Address and Billing Address are different it will delay your order as we carefully review and verify that information. To expedite that review process please provide a good phone number so that we may get in touch with you if needed (as a fraud preventative measure).

All orders placed and paid for on our website are fulfilled as soon as possible (usually within 24-72 business hours). Orders for more than 3 of the same regularly stocked item will be sent once all items are available (up to 2 weeks).

Items marked as “Special Order” in the item description can take 1 – 2 weeks before shipping since they do have to be ordered. If you want to see if something can ship same day please call us.

PLEASE NOTE that if your Shipping Address and Billing Address are different it will delay your order as we carefully review and verify that information. To expedite that review process please provide a good phone number so that we may get in touch with you if needed (as a fraud preventative measure).

For questions about shipping times on prescription items please call us at 1-800-227-2627.

USPS (Alabama Customers Only for orders under $100): $7.00 (Standard US Mail)

Regular/Ground: $12.00 (5-7 business days* transit time)

2nd Day Air: $25.00 (2 business days* transit time)

Priority Overnight: $35.00 (Guaranteed delivery the following business day* in most areas)

*business day = Monday through Friday (does not include Saturday, Sunday or holidays)

Large orders are subject to actual shipping costs, which are determined by packaged size and weight.

Shipping to Hawaii and Alaska may require additional shipping charges.

Saturday Delivery is available for an additional charge for Overnight shipments, subject to area availability.

Orders shipped to Alabama customers with a value of $100 or more are shipped using Regular/Ground for tracking information and package insurance reasons.

COD is available on some shipments for an additional $20.

International Shipping may be available depending on your location: Contact Us for pricing and service availability. If an international order is placed on our website you will pay an initial $40 international shipping deposit. The balance of shipping costs is due before your order is shipped. You will be sent an email with shipping options which can be paid by an online invoice which can be paid with a credit card. If your shipping cost is less than $40 a credit will be issued to you.

Updated 4/24/23.

Refrigerated and/or heat sensitive products (ie. probiotics, Nystatin, Methyl B12, etc…) must be shipped via Overnight service—with a frozen ice brick and possibly in a cooler to ensure temperature stability for as long as possible.

We ship most packages using FedEx or UPS allowing us access to track a package’s route to delivery and ensuring prompt delivery.

USPS is offered for orders shipped in Alabama, Alaska and Hawaii.

Wellness Pharmacy® is unable to transmit insurance claims online directly to an insurance company since we are not contracted with any insurance companies. Our customers should be able to file a claim with their insurance company for a compounded prescription they have filled with Wellness. We would recommend that a customer check with their insurance company to find out what their insurance contract allows/requires for submitting a claim for a compounded medication. If requested we will supply a Universal Claim Form for a Compounded Medication with an order for use in applying for reimbursement.

Any of our Registered Pharmacists will be more than happy to talk with your doctor if he/she would like. Hormone consults can also be set up with a Wellness Pharmacist to discuss your history in depth. The cost of this in-depth consult is $50. This includes an initial consult as well as follow-up consults to monitor symptoms and progress.

We have a list of doctors all over the country who have allowed us to refer them patients. If we do not have a doctor on the list in your area we will be glad to try to find one in your area. If doctors want to be on our list please have them call and we will be happy to add them.

It depends on the insurance company. Wellness will send insurance information with your order, if requested, so you can file and get reimbursed. We will also be glad to assist you in filling out your insurance forms if you forward them to us. We value your business and will help you in any way we can.

Any licensed Medical Doctor (MD) or Doctor of Osteopathy (DO) can prescribe compounded medications.

Patients are welcome to request information on compounding and various compounds from their physician, however some doctors may not have information readily available to put in the hands of the patient.In this case, we encourage patients to contact us to receive the information that they or their doctors need.

Wellness has an extensive research collection right here on our website.In our Resource Library you will find articles discussing all types of compounding and medical health issues.You can also Contact Us to request specific information.

Wellness has the most up-to-date data available, which we use to research contradictions between medications.If you are unsure of taking a supplement from Wellness Pharmacy® because of the different interactions that may occur between that supplement and your current medications, call one of our pharmacists.

Wellness Pharmacy® is unable to transmit insurance claims online directly to an insurance company since we are not contracted with any insurance companies. Our customers should be able to file a claim with their insurance company for a compounded prescription they have filled with Wellness. We would recommend that a customer check with their insurance company to find out what their insurance contract allows/requires for submitting a claim for a compounded medication. If requested we will supply a Universal Claim Form for a Compounded Medication with an order for use in applying for reimbursement.

Every insurance company is different and requires various types of information for reimbursement claims.We advise patients to contact their insurance company, and inquire about their specific reimbursement process(es). We can also provide patients with Universal Compounding claim forms to submit to their insurance companies in order for them to find out if they are eligible for reimbursement.

Note: Certain prescription coverage plans provide different stipulations for compounded medications.

Glutathione is shipped by Overnight shipping service with an Ice brick in a cooler. The order, once shipped, is usually delivered by 12 noon the following day (Mon-Thurs). Please allow up to 48 hours for your order to be processed. The glutathione should be kept in the refrigerator and protected from light after received and until given to the patient.

*Glutathione supplements do NOT require refrigeration or Overnight shipping.

No compounded product is FDA approved in the narrow sense of the definition, but Glutathione is in the GRAS (generally regarded as safe) category.

Reduced L-glutathione, most commonly called glutathione or GSH, is often referred to as the body’s “master antioxidant”. Composed of glutamic acid, cysteine and glycine, this tripeptide helps to detoxify the body and neutralize free radicals while supporting the immune system. It is known for its role in providing antioxidant protection for the body’s tissues, including the arteries, brain, heart, liver, lungs, and skin. Glutathione levels decrease as the body ages.

All cells in the human body are capable of synthesizing glutathione. But the highest concentration of glutathione is found in the liver, making it critically important in the detoxification and elimination of free radicals. Free radicals are highly reactive compounds created in the body during normal metabolic functions; they can also enter the body through the environment. Accumulation of these compounds can result in oxidative stress, which occurs when the generation of free radicals in the body exceeds the body’s ability to neutralize and eliminate them.

Glutathione is given intravenously in the arm by IV push over 10 to 15 minutes in a physician’s office.

If a doctor or patient has questions about administering Glutathione, please contact Wellness Pharmacy.

You must have a prescription from a licensed doctor. The prescription can be called or faxed in to Wellness. The glutathione is then shipped directly to you – the patient, or to your physicians office.
Fax: 1-800-369-0302 Phone: 1-800-227-2627

Not All Glutathione Is Created Equally. Wellness Pharmacy® is the only compounding pharmacy to successfully patent (#6,835,811, #7,449,546 ) the method of preparation and storage of injectable Reduced L-Glutathione. The first of its kind, Wellness Pharmacy’s patented method ensures and enhances glutathione stability allowing physicians to administer the product in near 100% reduced form.

Be sure to visit www.uspto.gov for information on our newest patent (#7,449,546) :
“METHOD FOR EXTENDING STORAGE OF GLUTATHIONE SOLUTIONS AND METHODS FOR TREATING PARKINSON’S DISEASE WITH SAID STORED GLUTATHIONE SOLUTIONS”

There are no significant side effects with glutathione. It is not recommend to be given at the same time as any other IV products. For example, vitamin C can oxidize it and render it ineffective if given along with it. It is contraindicated to give glutathione while a person is taking cancer chemotherapy drugs since glutathione increases the ability of the liver to process chemicals. This may cause the chemotherapy to be less effective.

Reduced L-glutathione, most commonly called glutathione or GSH, is often referred to as the body’s “master antioxidant”. Composed of glutamic acid, cysteine and glycine, this tripeptide helps to detoxify the body and neutralize free radicals while supporting the immune system. It is known for its role in providing antioxidant protection for the body’s tissues, including the arteries, brain, heart, liver, lungs, and skin. Glutathione levels decrease as the body ages.

All cells in the human body are capable of synthesizing glutathione. But the highest concentration of glutathione is found in the liver, making it critically important in the detoxification and elimination of free radicals. Free radicals are highly reactive compounds created in the body during normal metabolic functions; they can also enter the body through the environment. Accumulation of these compounds can result in oxidative stress, which occurs when the generation of free radicals in the body exceeds the body’s ability to neutralize and eliminate them.

Metabolically, glutathione has many functions. As previously mentioned, glutathione plays a substantial role in the functioning of the body’s immune system. Its antioxidant property makes it vital to white blood cells (lymphocytes)-as it allows them to reach their full potential during the oxygen-requiring activity of the body’s immune response.

White blood cells in their immune response aid in detoxification of the body-and as glutathione levels decrease, so does the body’s ability to eliminate toxins. This leads to the death of white blood cells-thereby weakening the body’s immune system. Other antioxidants in the body depend on glutathione as well. Glutathione recycles vitamins C and E after they have been oxidized-therefore playing a decisive role in their normal function.

Side effects after proper dosing are unusual. However, fluid retention, headaches and irritability are sometimes reported. An adjustment in dosage typically takes care of these symptoms.

Progesterone is a precursor hormone, and produces many necessary effects other than effects on the uterus.

In his article “Natural Progesterone” by John R. Lee, MD points out the following benefits for progesterone: It can help use fat for energy, it’s a natural diuretic and it’s a natural anti-depressant. It also facilitates thyroid hormone action, normalizes blood clotting, restores libido, normalizes blood sugar levels, prevents endometrial cancer, stimulates osteoblast bone building, maintains secretory endometrium and protects against breast fibrocysts.

Yes, by law, all compounded medication requires a prescription.

Any licensed Medical Doctor (MD) or Doctor of Osteopathy (DO) can prescribe NHRT; it does not necessarily have to come from your gynecologist.

Only your doctor can help you make that decision. In general, anyone who needs HRT (particularly someone who can’t tolerate, or doesn’t want to take, the animal derived or synthetic products) would be a candidate for NHRT.

Yes. As awareness of NHRT grows, the number of women on NHRT and the number of doctors recommending it as an alternative is growing.

There are three types of estrogens: Estrone (E1), Estradiol (E2) and Estriol (E3). Biestrogen consists of 20% Estradiol and 80% Estriol. Triestrogen consists of 10% Estrone, 10% Estradiol, and 80% Estriol.

Testosterone secretion is a normal part of a woman’s cycle. It helps improve libido, strengthen bone, and provide symptom relief in difficult menopause cases.

OTC DHEA comes in set doses. Compounding allows for different strengths of DHEA. In addition, our compounded version is the bioidentical hormone, and some OTC versions may not be.

Saliva and blood tests are accurate ways of measuring current hormone levels in your body. From those tests-and from your current symptoms-your doctor should be able to pinpoint a specific dosage for you.

Some doctors do not utilize testing, but it’s a good idea to ascertain your levels at least once yearly.

If you are experiencing any side effects, it may be that your levels need to be checked. Your doctor can assist you in determining whether your dosage needs to be changed or not.

Testosterone is a controlled substance, and by law, prescriptions of controlled substances are only valid for 6 months. Your doctor may have put 8 refills on your prescription, but we are only allowed to honor 5 refills within 6 months-possibly even less, depending on how the prescription was written. We will be more than happy to call your doctor for refills.

The “natural” hormone powders can either be derived from soy or yam. A molecule is extracted from either soy or yam and, through a series of chemical processes, is then converted to look identical to the molecular structure of the hormone produced in the human body. Patients who are chemically sensitive to one can choose the other option.

Wellness Pharmacy® can prepare different compounds with specialized delivery mechanisms such as topical creams (in an emollient cream base), topical PLO (pluronic base), topical liquid drops, liquid suspensions, oral capsules, vaginal suppositories, vaginal creams, injections, nebulized medications, troches (dissolved under the tongue), and oral powders.

Patients are welcome to request information on compounding and various compounds from their physician, however some doctors may not have information readily available to put in the hands of the patient.In this case, we encourage patients to contact us to receive the information that they or their doctors need.

Simply stated, Compounding is the customized preparation of pharmaceutical solutions. Compounding involves mixing of specially-formulated chemicals or natural agents, and sometimes creating different medication delivery systems to treat particular patients.

Yes. Many patients require customized medications to meet unique medical needs. Chain pharmacies do not have the equipment necessary to provide these services.

Because many patients are allergic to dyes and/or preservatives, or are sensitive to standard drug therapies, they are unable to be treated with mass manufactured drugs. In these instances, physicians prescribe compounded medications to change the strength, alter the delivery form to make it easier for the patient to ingest, or change the flavor to make it more pleasant.

At Wellness Pharmacy compounded prescriptions are prepared by certified compounding pharmacists as well as certified pharmacy technicians, using formulas provided by the Professional Compounding Centers of America. Once a medication is compounded, the order goes through a series of checkpoints before it reaches our shipping department. These measures are taken to ensure accuracy.

Any licensed Medical Doctor (MD) or Doctor of Osteopathy (DO) can prescribe compounded medications.

The FDA does not have an approval process for compounded drugs. In recent years most state boards have developed a section of their rules and laws to deal specifically with compounding pharmacies. Each state’s board of pharmacy oversees adherence to, and enforcement of, these rules and laws.

A compounding pharmacy is not a pharmaceutical company. A pharmaceutical company is a drug manufacturer, and falls under the regulation of the FDA. By definition, drug manufacturing is the production, marketing and sale of a product to an entity other than the patient.

When a doctor prescribes a compounded medication, the compounding pharmacy customizes the preparation of the pharmaceutical solutions for that patient. Physicians rely on compounders for pharmaceutical solutions when “patent” prescription medications inadequately address their patients’ needs.

Wellness tries our best to keep this site up to date and accurate for product listings. If you have any questions about the ingredients, packaging or expiration date on an item please CONTACT US before ordering.

Wellness Pharmacy has been located in Birmingham, Alabama for more than 50 years. Our pharmacy is located in the Wellness Medical Center (previously called the Mayfair Building) at 3401 Independence Drive #231 Birmingham, AL 35209.

No, our only location is in Birmingham, but Wellness Pharmacy® provides compounded prescriptions to patients across the United States. Prescriptions can be submitted to Wellness via fax, telephone or by filling out the online prescription Refill Form on our website.

Our online catalog contains a wide range of professional grade over-the-counter supplements. You can purchase products in our Online Store.

Wellness Pharmacy’s business hours are Monday through Friday 830am – 530pm (Central Time).

Our pharmacists are available 24 hours a day for an Emergency.

Because all prescriptions vary in dose and strength, you should call Wellness to receive price quotes on your prescription: (205) 879-6551 or toll free at (800) 227-2627.

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If you have any questions please contact us.

When an order is placed on our website we collect only necessary information to process and ship the order (name, shipping and billing address, contact information). Your payment information is not stored or accessible by our employees.

Since we are a licensed pharmacy we do have a Notice of Privacy Practices as required by HIPAA that can be viewed here. All orders processed by us (placed on website, over the phone or in our store) adhere to that policy.

Wellness Pharmacy® is the distributor for Klaire Labs’ supplement products such as the TherBiotic line, Serenaid, VitalZymes Complete, and a range of other multi-vitamin and mineral supplements.

Wellness Pharmacy® has a state-of-the art IV laboratory that is USP 797 compliant. The IV Lab includes: class 100 laminar hoods in certified clean rooms and complete end-product testing on all compounded injectables.
Wellness Pharmacy analyzes each compounded medication supplied to a patient or physician to verify the amount of active ingredient, sterility and potency, to assist the doctor’s recommendation. We can provide Certificates of analysis and MSDS sheets to confirm all information.

Because all prescriptions vary in dose and strength, you should call Wellness to receive price quotes on your prescription: (205) 879-6551 or toll free at (800) 227-2627.