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FAQ

PAYMENT OPTIONS back to top

What is your refund and return policy?

We do our best to provide up to date product information and ingredient lists on all products sold on this website. Generally there is a 20% restocking fee for returned items. Special Order or Closeout items are not eligible for return. If you are unhappy with an item and would like to return it please contact us at 1-800-227-2627 or using the Contact link on this website. Refunds are issued to the original method of payment.

What payment options does Wellness Pharmacy accept?

Wellness Pharmacy® accepts American Express, Discover, Visa and MasterCard on our website. Please note that items marked SPECIAL ORDER are cannot be returned/cancelled once your order has been placed.

Wellness Pharmacy® accepts the following over the phone:

  • American Express, Discover, Visa and MasterCard
  • Bank check can be mailed to our pharmacy and your order will be processed upon receipt.
  • C.O.D. using check or money order only – NO CASH. Please be aware that FedEx will add an $10.00 handling fee to your charges.
  • International wire transfer is available for an additional $25 bank processing fee.

SHIPPING OPTIONS back to top

What is your Shipping Policy?

All orders placed and paid for on our website are processed and filled as soon as possible (within 24-48 business hours). Items marked as “Special Order” in the item description can take 1 – 2 weeks before shipping since they do have to be ordered. If you want to see if something can ship same day please call us.

For questions about shipping times on prescription items please call us at 1-800-227-2627.

What shipping charges will be applied?

USPS (Alabama Customers Only): $5.00 (Standard US Mail)

FedEx Express Saver: $9.00 (Allow up to 3 business days* for delivery)

FedEx 2nd Day Air: $17.00 (Guaranteed 2 business days* for delivery)

Fed Ex Standard Overnight with Ice: $20.00 (Guaranteed delivery the following business day* in most areas. Required for all heat-sensitive orders.)

FedEx Priority Overnight: $27.00 (Guaranteed delivery the following business day* in most areas)

*business day = Monday through Friday (does not include Saturday, Sunday or holidays)

Large orders are subject to actual shipping costs, which are determined by size and weight.

Shipping to Hawaii and Alaska may require additional shipping charges.

Saturday Delivery is available for an additional $20 for Priority Overnight orders, subject to availability.

Orders shipped to Alabama customers with a value of $100 or more are shipped using FedEx for $9 for tracking information and insurance reasons.

International Shipping is available depending on location: email us at info@wellnesspharmacy.com for pricing and service availability. If an international order is placed on our website you will pay an initial $40 international shipping deposit. The balance of shipping costs is due before your order is shipped. You will be sent an email with shipping options which can be paid by an online invoice which can be paid with a credit card. If your shipping cost is less than $40 a credit will be issued to you.

What if my prescriptions needs to be refrigerated?

Refrigerated and/or heat sensitive products (i.e. Wellness Probiotics, Nystatin, Methyl B12, etc…) must be shipped via Federal Express Overnight—with a frozen ice brick and possibly in a cooler to ensure stability.

What service are packages shipped through?

We ship most of our packages using FedEx allowing us access to track a package’s route to delivery and ensuring prompt delivery. USPS is offered for orders shipped in Alabama, Alaska and Hawaii.


DOCTOR PATIENT INFORMATION back to top

Does Wellness Pharmacy accept prescription insurance?

Wellness Pharmacy® is unable to transmit insurance claims online directly to an insurance company since we are not contracted with any insurance companies. Our customers should be able to file a claim with their insurance company for a compounded prescription they have filled with Wellness. We would recommend that a customer check with their insurance company to find out what their insurance contract allows/requires for submitting a claim for a compounded medication. If requested we will supply a Universal Claim Form for a Compounded Medication with an order for use in applying for reimbursement.

Can you talk to my doctor and assist in formulating my dosage?

Any of our Registered Pharmacists will be more than happy to talk with your doctor if he/she would like. Hormone consults can also be set up with a Wellness Pharmacist to discuss your history in depth. The cost of this in-depth consult is $50. This includes an initial consult as well as follow-up consults to monitor symptoms and progress.

How do I find a doctor in my area that will write a prescription and administer it?

We have a list of doctors all over the country who have allowed us to refer them patients. If we do not have a doctor on the list in your area we will be glad to try to find one in your area. If doctors want to be on our list please have them call and we will be happy to add them.

Will my insurance cover it?

It depends on the insurance company. Wellness will send insurance information with your order, if requested, so you can file and get reimbursed. We will also be glad to assist you in filling out your insurance forms if you forward them to us. We value your business and will help you in any way we can.

Who can prescribe compounded medications?

Medical doctors, doctors of osteopathy, and naturopathic doctors can prescribe compounded medications.

Can patients request information on compounded medications/products for their doctors?

Patients are welcome to request information on compounding and various compounds from their physician, however some doctors may not have information readily available to put in the hands of the patient.In this case, we encourage patients to contact us to receive the information that they or their doctors need.

How can I receive information on natural hormone replacement or glutathione?

Wellness has an extensive research collection right here on our website.In our Resource Library you will find articles discussing all types of compounding and medical health issues.You can also Contact Us to request specific information.

How can I find out if the supplements I am taking interact with my prescription medications?

Wellness has the most up-to-date data available, which we use to research contradictions between medications.If you are unsure of taking a supplement from Wellness Pharmacy® because of the different interactions that may occur between that supplement and your current medications, call one of our pharmacists.

Does Wellness accept medical insurance?

Wellness accepts Blue Cross Blue Shield of Alabama only.We can provide patients with Universal Compounding claim forms to submit to their insurance companies in order for them to find out if they are eligible for reimbursement. Note: Certain prescription coverage plans provide different coverage stipulations for compounded medications.

What is the procedure for applying for reimbursement from my medical insurance company?

Every insurance company is different and requires various types of information for reimbursement claims.We advise patients to contact their insurance company, and inquire about their specific reimbursement process(es). We can also provide patients with Universal Compounding claim forms to submit to their insurance companies in order for them to find out if they are eligible for reimbursement.

Note: Certain prescription coverage plans provide different stipulations for compounded medications.


GLUTATHIONE back to top

How is it shipped and stored?

Glutathione is shipped by FedEx Overnight service with an Ice brick in a cooler. The order, once shipped, is usually delivered by 12 noon the following day (Mon-Thurs). Please allow up to 48 hours for your order to be processed. The glutathione should be kept in the refrigerator and protected from light after received and until given to the patient.

*Glutathione supplements do NOT require refrigeration or Overnight shipping.

Is it FDA approved?

No compounded product is FDA approved in the narrow sense of the definition, but Glutathione is in the GRAS (generally regarded as safe) category.

What is glutathione?

Reduced L-glutathione, most commonly called glutathione or GSH, is often referred to as the body’s “master antioxidant”. Composed of glutamic acid, cysteine and glycine, this tripeptide helps to detoxify the body and neutralize free radicals while supporting the immune system. It is known for its role in providing antioxidant protection for the body’s tissues, including the arteries, brain, heart, liver, lungs, and skin. Glutathione levels decrease as the body ages.

All cells in the human body are capable of synthesizing glutathione. But the highest concentration of glutathione is found in the liver, making it critically important in the detoxification and elimination of free radicals. Free radicals are highly reactive compounds created in the body during normal metabolic functions; they can also enter the body through the environment. Accumulation of these compounds can result in oxidative stress, which occurs when the generation of free radicals in the body exceeds the body’s ability to neutralize and eliminate them.

How is glutathione given?

Glutathione is given intravenously in the arm by IV push over 10 to 15 minutes in a physician’s office.

How does a doctor or patient find out more information about Glutathione and how to administer it?

If a doctor or patient has questions about administering Glutathione, please contact Wellness Pharmacy.

How can I get glutathione?

You must have a prescription from a licensed doctor. The prescription can be called or faxed in to Wellness. The glutathione is then shipped directly to you – the patient, or to your physicians office.
Fax: 1-800-369-0302 Phone: 1-800-227-2627

Is Wellness Pharmacy’s glutathione patented?

Not All Glutathione Is Created Equally. Wellness Pharmacy® is the only compounding pharmacy to successfully patent (#6,835,811, #7,449,546 ) the method of preparation and storage of injectable Reduced L-Glutathione. The first of its kind, Wellness Pharmacy’s patented method ensures and enhances glutathione stability allowing physicians to administer the product in near 100% reduced form.

Be sure to visit www.uspto.gov for information on our newest patent (#7,449,546) :
“METHOD FOR EXTENDING STORAGE OF GLUTATHIONE SOLUTIONS AND METHODS FOR TREATING PARKINSON’S DISEASE WITH SAID STORED GLUTATHIONE SOLUTIONS”

What about side effects of the drug and interactions with other drugs?

There are no significant side effects with glutathione. It is not recommend to be given at the same time as any other IV products. For example, vitamin C can oxidize it and render it ineffective if given along with it. It is contraindicated to give glutathione while a person is taking cancer chemotherapy drugs since glutathione increases the ability of the liver to process chemicals. This may cause the chemotherapy to be less effective.

What is glutathione’s role in the body?

Reduced L-glutathione, most commonly called glutathione or GSH, is often referred to as the body’s “master antioxidant”. Composed of glutamic acid, cysteine and glycine, this tripeptide helps to detoxify the body and neutralize free radicals while supporting the immune system. It is known for its role in providing antioxidant protection for the body’s tissues, including the arteries, brain, heart, liver, lungs, and skin. Glutathione levels decrease as the body ages.

All cells in the human body are capable of synthesizing glutathione. But the highest concentration of glutathione is found in the liver, making it critically important in the detoxification and elimination of free radicals. Free radicals are highly reactive compounds created in the body during normal metabolic functions; they can also enter the body through the environment. Accumulation of these compounds can result in oxidative stress, which occurs when the generation of free radicals in the body exceeds the body’s ability to neutralize and eliminate them.

Metabolically, glutathione has many functions. As previously mentioned, glutathione plays a substantial role in the functioning of the body’s immune system. Its antioxidant property makes it vital to white blood cells (lymphocytes)-as it allows them to reach their full potential during the oxygen-requiring activity of the body’s immune response.

White blood cells in their immune response aid in detoxification of the body-and as glutathione levels decrease, so does the body’s ability to eliminate toxins. This leads to the death of white blood cells-thereby weakening the body’s immune system. Other antioxidants in the body depend on glutathione as well. Glutathione recycles vitamins C and E after they have been oxidized-therefore playing a decisive role in their normal function.


HORMONE REPLACEMENT THERAPY back to top

What kind of side effects can I expect while taking NHRT?

Side effects after proper dosing are unusual. However, fluid retention, headaches and irritability are sometimes reported. An adjustment in dosage typically takes care of these symptoms.

Why do I need Progesterone if I have had a Hysterectomy?

Progesterone is a precursor hormone, and produces many necessary effects other than effects on the uterus.

In his article “Natural Progesterone” by John R. Lee, MD points out the following benefits for progesterone: It can help use fat for energy, it’s a natural diuretic and it’s a natural anti-depressant. It also facilitates thyroid hormone action, normalizes blood clotting, restores libido, normalizes blood sugar levels, prevents endometrial cancer, stimulates osteoblast bone building, maintains secretory endometrium and protects against breast fibrocysts.

Does NHRT require a prescription?

Yes, by law, all compounded medication requires a prescription.

What kind of doctor can prescribe this? Does it have to come from my gynecologist?

Any Medical Doctor (MD) or Doctor of Osteopathy (DO) can prescribe NHRT; it does not necessarily have to come from your gynecologist. A Naturopathic Physician (ND) can also prescribe bio-identical hormones as long as they are licensed in a state that recognizes prescribing rights.

How do I know if I need to be on NHRT?

Only your doctor can help you make that decision. In general, anyone who needs HRT (particularly someone who can’t tolerate, or doesn’t want to take, the animal derived or synthetic products) would be a candidate for NHRT.

Is NHRT usage common?

Yes. As awareness of NHRT grows, the number of women on NHRT and the number of doctors recommending it as an alternative is growing.

What is the difference between Biestrogen and Triestrogen?

There are three types of estrogens: Estrone (E1), Estradiol (E2) and Estriol (E3). Biestrogen consists of 20% Estradiol and 80% Estriol. Triestrogen consists of 10% Estrone, 10% Estradiol, and 80% Estriol.

Why do females need testosterone?

Testosterone secretion is a normal part of a woman’s cycle. It helps improve libido, strengthen bone, and provide symptom relief in difficult menopause cases.

What is the difference between the OTC DHEA and your compounded DHEA?

OTC DHEA comes in set doses. Compounding allows for different strengths of DHEA. In addition, our compounded version is the bioidentical hormone, and some OTC versions may not be.

How do I know what dosage I should be taking?

Saliva and blood tests are accurate ways of measuring current hormone levels in your body. From those tests-and from your current symptoms-your doctor should be able to pinpoint a specific dosage for you.

Are blood/saliva tests required to determine what dosage strength I need to take?

Some doctors do not utilize testing, but it’s a good idea to ascertain your levels at least once yearly.

I’m experiencing some side effects. How can I get my dosage changed?

If you are experiencing any side effects, it may be that your levels need to be checked. Your doctor can assist you in determining whether your dosage needs to be changed or not.

Why has my testosterone prescription expired?

Testosterone is a controlled substance, and by law, prescriptions of controlled substances are only valid for 6 months. Your doctor may have put 8 refills on your prescription, but we are only allowed to honor 5 refills within 6 months-possibly even less, depending on how the prescription was written. We will be more than happy to call your doctor for refills.

What are the hormones derived from?

The “natural” hormone powders can either be derived from soy or yam. A molecule is extracted from either soy or yam and, through a series of chemical processes, is then converted to look identical to the molecular structure of the hormone produced in the human body. Patients who are chemically sensitive to one can choose the other option.


INFORMATION ABOUT COMPOUNDING back to top

What dosage forms can Wellness Pharmacy formulate?

Wellness Pharmacy® can prepare different compounds with specialized delivery mechanisms such as topical creams (in an emollient cream base), topical PLO (pluronic base), topical liquid drops, liquid suspensions, oral capsules, vaginal suppositories, vaginal creams, injections, nebulized medications, troches (dissolved under the tongue), and oral powders.

Can patients request information on compounded medications/products for their doctors?

Patients are welcome to request information on compounding and various compounds from their physician, however some doctors may not have information readily available to put in the hands of the patient.In this case, we encourage patients to contact us to receive the information that they or their doctors need.

What is compounding?

Simply stated, Compounding is the customized preparation of pharmaceutical solutions. Compounding involves mixing of specially-formulated chemicals or natural agents, and sometimes creating different medication delivery systems to treat particular patients.

Is a compounding pharmacy different from a major chain pharmacy?

Yes. Many patients require customized medications to meet unique medical needs. Chain pharmacies do not have the equipment necessary to provide these services.

Because many patients are allergic to dyes and/or preservatives, or are sensitive to standard drug therapies, they are unable to be treated with mass manufactured drugs. In these instances, physicians prescribe compounded medications to change the strength, alter the delivery form to make it easier for the patient to ingest, or change the flavor to make it more pleasant.

Who prepares compounded prescriptions?

At Wellness Pharmacy compounded prescriptions are prepared by certified compounding pharmacists as well as certified pharmacy technicians, using formulas provided by the Professional Compounding Centers of America. Once a medication is compounded, the order goes through a series of checkpoints before it reaches our shipping department. These measures are taken to ensure accuracy.

Who can prescribe compounded medications?

Medical doctors, doctors of osteopathy, and naturopathic doctors can prescribe compounded medications.

Are compounded medications FDA approved?

The FDA does not have an approval process for compounded drugs. In recent years most state boards have developed a section of their rules and laws to deal specifically with compounding pharmacies. Each state’s board of pharmacy oversees adherence to, and enforcement of, these rules and laws.

What is the difference between a compounding pharmacy and a pharmaceutical company?

A compounding pharmacy is not a pharmaceutical company. A pharmaceutical company is a drug manufacturer, and falls under the regulation of the FDA. By definition, drug manufacturing is the production, marketing and sale of a product to an entity other than the patient.

When a doctor prescribes a compounded medication, the compounding pharmacy customizes the preparation of the pharmaceutical solutions for that patient. Physicians rely on compounders for pharmaceutical solutions when “patent” prescription medications inadequately address their patients’ needs.


THE STORE AT WELLNESS PHARMACY back to top

Where is Wellness Pharmacy located?

Wellness Pharmacy has been located in Birmingham, Alabama for more than 50 years. Our pharmacy is located in the Wellness Medical Center (previously called the Mayfair Building) at 3401 Independence Drive #231 Birmingham, AL 35209.

Does Wellness Pharmacy have other locations outside of Birmingham, Alabama?

No, our only location is in Birmingham, but Wellness Pharmacy® provides compounded prescriptions to patients across the United States. Prescriptions can be submitted to Wellness via fax, telephone or by filling out the online prescription Refill Form on our website.

Does Wellness Pharmacy have a list of products I can browse?

Our online catalog contains a wide range of professional grade over-the-counter supplements. You can purchase products in our Online Store.

What are Wellness Pharmacy’s hours of operation?

Wellness Pharmacy’s business hours are Monday through Friday 8am – 6pm (Central Time).

Our pharmacists are available 24 hours a day in an Emergency.

How can I find prices for certain prescriptions and/or other Wellness products?

Because all prescriptions vary in dose and strength, you should call Wellness to receive price quotes on your prescription: (205) 879-6551 or toll free at (800) 227-2627.


WELLNESS PHARMACY back to top

Terms and Conditions for WellnessPharmacy.com

Terms and Conditions of Use for WellnessPharmacy.com

We want to welcome you to our online store. WellnessPharmacy.com provides our services to you, subject to the following conditions. If you visit or shop within this website, you accept and agree to adhere to these conditions. Please read them carefully and contact us with any questions.

PRIVACY

Please review our Privacy Policy, which also governs your visit to our website, to understand our practices. For more information please see the item “What is your Privacy Policy?” below this in the FAQ section on WellnessPharmacy.com.  

ELECTRONIC COMMUNICATIONS

When you visit WellnessPharmacy.com or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, invoices, and other communications that we provide to you electronically, satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of WellnessPharmacy.com or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of WellnessPharmacy.com, with copyright authorship for this collection by WellnessPharmacy.com, and protected by international copyright laws.

TRADE MARKS

WellnessPharmacy.com’s trademarks may not be used in connection with any product or service that is not WellnessPharmacy.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits WellnessPharmacy.com. All other trademarks not owned by WellnessPharmacy.com, or its subsidiaries, that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by WellnessPharmacy.com or its subsidiaries.

LICENSE AND SITE ACCESS

WellnessPharmacy.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of WellnessPharmacy.com. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of WellnessPharmacy.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of WellnessPharmacy.com and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing WellnessPharmacy.com’s name or trademarks without the express written consent of WellnessPharmacy.com. Any unauthorized use terminates the permission or license granted by WellnessPharmacy.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of WellnessPharmacy.com so long as the link does not portray WellnessPharmacy.com, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo from WellnessPharmacy.com or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and any password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. WellnessPharmacy.com and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing upon intellectual property rights, or otherwise injurious to third parties or objectionable, and does not consist of, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. WellnessPharmacy.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant WellnessPharmacy.com and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant WellnessPharmacy.com and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify WellnessPharmacy.com or its associates for all claims resulting from content you supply. WellnessPharmacy.com has the right, but not the obligation, to monitor and edit or remove any activity or content. WellnessPharmacy.com takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from WellnessPharmacy.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please refer to our Shipping policy & Returns policy for more details.

PRODUCT DESCRIPTIONS

WellnessPharmacy.com and its associates attempt to be as accurate as possible. However, WellnessPharmacy.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by WellnessPharmacy.com is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY: WELLNESSPHARMACY.COM IS PROVIDED BY THIS SITE ON AN “AS IS” AND “AS AVAILABLE” BASIS. WELLNESSPHARMACY.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF WELLNESSPHARMACY.COM IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WELLNESSPHARMACY.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WELLNESSPHARMACY.COM DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WELLNESSPHARMACY.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting WellnessPharmacy.com, you agree that the laws of the state of Alabama in the United States of America, without regard to principles of conflict of laws, will govern these Conditions of Use and disputes of any sort that might arise between you and WellnessPharmacy.com or its associates.

DISPUTES

Any dispute relating in any way to your visit to WellnessPharmacy.com or to products you purchase through WellnessPharmacy.com shall be submitted to confidential arbitration in the state of Alabama in the United States of America, except that, to the extent you have in any manner violated or threatened to violate WellnessPharmacy.com’s intellectual property rights, WellnessPharmacy.com may seek injunctive or other appropriate relief in any state or federal court in the state of Alabama in the United States of America, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to WellnessPharmacy.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time without notice. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

If you have any questions please contact us.

 

 

 

What is our Privacy Policy?

When an order is placed on our website we collect only necessary information to process and ship the order (name, shipping and billing address, contact information). Your payment information is not stored or accessible by our employees.

Since we are a licensed pharmacy we do have a Notice of Privacy Practices as required by HIPAA that can be viewed here. All orders processed by us (placed on website, over the phone or in our store) adhere to that policy.

How is Wellness Pharmacy connected to Klaire Labs?

Wellness Pharmacy® is the distributor for Klaire Labs’ supplement products such as the TherBiotic line, Serenaid, VitalZymes Complete, and a range of other multi-vitamin and mineral supplements.

Does Wellness Pharmacy perform testing on its products?

Wellness Pharmacy® has a state-of-the art IV laboratory that is USP 797 compliant. The IV Lab includes: class 100 laminar hoods in certified clean rooms and complete end-product testing on all compounded injectables.
Wellness Pharmacy analyzes each compounded medication supplied to a patient or physician to verify the amount of active ingredient, sterility and potency, to assist the doctor’s recommendation. We can provide Certificates of analysis and MSDS sheets to confirm all information.

How can I find prices for certain prescriptions and/or other Wellness products?

Because all prescriptions vary in dose and strength, you should call Wellness to receive price quotes on your prescription: (205) 879-6551 or toll free at (800) 227-2627.